A Simple Client Portal for Ongoing Support
This portal gives your clients one clear place to review maintenance coverage, request service, and keep important system information easy to find.
Client Dashboard Preview
Simple, clear, and easy to use
Current Plan
Annual Maintenance Coverage
Next Service Window
Scheduled annually
Support Priority
Maintenance clients first
Quick Actions
What This Portal Helps Clients Do
The goal is simple: reduce confusion, make support easier, and reinforce the value of an ongoing relationship.
Maintenance Schedule
See your next planned service window, annual checkups, and recommended follow-up visits in one place.
Service Requests
Submit a support request for troubleshooting, warranty questions, false alarms, or system adjustments.
Project Documents
Access your project binder details, system notes, warranty information, and training reminders.
Plan Overview
Review what your maintenance plan includes so expectations stay clear and simple.
Example Maintenance Plan View
- Annual system health review
- Camera positioning and image quality check
- Sensor and alert testing
- Basic app and notification review
- Warranty and installed-equipment reference
- Priority scheduling for support requests
This gives clients a clear reminder of what is included and supports future annual maintenance contracts.
Support Request Categories
Routine Maintenance
For annual checkups, performance reviews, and system tune-ups.
Troubleshooting
For false alarms, offline devices, app issues, and equipment adjustments.
Urgent Support
For time-sensitive security concerns that may need after-hours attention.
Emergency installation and after-hours support can still be handled separately for urgent needs.
Client Access
This is a simple portal concept page that shows how clients can access maintenance information, request support, and keep project records organized.
For now, access is handled directly through Sheepdog Security Solutions. Clients can call or email to request support and receive guidance on next steps.