1. Parties
This Agreement is entered into between Sheep Dog Security Solutions, Inc. ("Company") and the Client ("Client") for security system services as described in the approved estimate, invoice, or work order.
2. Scope of Services
The Company provides installation, consulting, troubleshooting, and maintenance services for security systems, including cameras and alarm systems. The Company installs only equipment supplied by the Company. Services are limited to those specifically outlined in the agreed scope of work.
3. Payment Terms
A 50% deposit is required prior to scheduling and commencement of work. The remaining balance is due immediately upon completion.
The Company reserves the right to suspend system setup or support for non-payment, and to withhold final configuration or access until paid in full.
4. Diagnostic & Service Fees
Minimum diagnostic fee: $150 (includes up to 2 hours). Additional time billed at $100/hour.
5. Scheduling, Cancellation & Access
Cancellation or rescheduling fee: $150.
If the Client is not present or the property is inaccessible, the appointment will be rescheduled and fees may apply.
If work cannot be completed due to site conditions or circumstances outside Company control, the project may be rescheduled or partially refunded at Company discretion.
6. Installation Acknowledgment
Client acknowledges that installation may involve drilling into trim, siding, or structural components, and modifications necessary for mounting and routing wiring.
The Company will use reasonable care; however, minor cosmetic impacts may occur and are considered part of normal installation.
The Company does not perform new high-voltage electrical installations and is limited to existing electrical connections.
7. Limited Labor Warranty
The Company provides a one (1) year workmanship warranty from the date of installation.
This warranty does not cover misuse or neglect, environmental damage, unauthorized modifications, or normal wear and tear.
8. Equipment & Manufacturer Warranty Disclaimer
All equipment is covered solely under the manufacturer's warranty.
The Company does not guarantee equipment performance beyond installation and is not responsible for manufacturer defects, failures, or warranty claims.
9. System Performance & Compatibility Disclaimer
The Company is not responsible for performance issues related to internet service quality or outages, Wi-Fi coverage or signal strength, router/network configuration, or third-party applications or software.
Client is responsible for maintaining adequate network infrastructure.
10. Maintenance & Support
The Company may provide limited post-installation support for a period of one (1) to two (2) years, depending on the project.
Ongoing support beyond this period requires a separate maintenance agreement. The Company does not provide continuous monitoring services.
11. Access to Systems & Accounts
Client acknowledges that the Company may require access to system accounts, devices, or applications for setup and support purposes.
The Company is not responsible for account security after turnover, client-managed settings or changes, or loss of access due to client modifications.
12. Limitation of Liability
To the fullest extent permitted by law, the Company's total liability for any and all claims shall be limited to the total amount paid by the Client for the services provided.
Under no circumstances shall the Company be liable for indirect damages, consequential damages, loss of data or recordings, or loss of use or security events.
13. No Guarantee of Security
Client acknowledges that security systems reduce risk but do not eliminate it. The Company makes no guarantee that crimes will be prevented or that all events will be detected or recorded.
14. System Failure Disclaimer
The Company is not responsible for failures caused by power outages, internet outages, equipment malfunction, environmental conditions, or acts of third parties.
15. Indemnification
Client agrees to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from use or misuse of the installed system, failure of the system to perform as expected, or third-party actions or criminal activity.
16. Right to Cure
Client agrees to notify the Company of any concerns and allow the Company a reasonable opportunity to inspect and correct any alleged deficiencies before seeking third-party repairs or legal action.
17. Dispute Resolution
Any dispute arising from this Agreement shall be resolved through binding arbitration in the State of Washington.
18. Governing Law
This Agreement shall be governed by the laws of the State of Washington, with operations also conducted in Montana where applicable.
19. Severability
If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.
20. Entire Agreement
This Agreement represents the entire understanding between the parties and supersedes all prior discussions or agreements.
Questions About This Agreement?
If you have questions about any section of this service agreement, please contact us directly.